"A 5% increase in customer retention can increase lifetime profits from a customer by 75%."
Frederick Reichheld,
The Loyalty Effect
"54% of survey respondents would consider increasing the amount of business they do with a company for a loyalty reward."
Frederick Reichheld,
The Loyalty Effect
"There is a 39% difference in earnings per share between companies with high engagement vs. companies with low engagement."
Towers Perain Global Study
"Companies that implement non-cash reward and recognition programs for their channel partners report annual revenue increases averaging nearly 10%."
Frederick Reichheld,
The Loyalty Effect