Careers

Location: Red Deer, Alberta
Employment Type: Full-Time
Experience: Director/Mid-Senior
Job Function: Air Team / Travel Services

Job Description

Position Overview
The Air Team Travel Coordinator is responsible for the accurate, efficient, and timely handling of air travel bookings and ticketing processes. This position plays a key role in supporting the day-to-day operations of the travel team, ensuring high levels of client satisfaction and internal compliance. The ideal candidate will have hands-on experience with Sabre, TRAMS, and BSP reporting, and a passion for delivering excellent customer service.

Key Responsibilities:

• Reconcile and manage the daily interface between Sabre (GDS) and TRAMS accounting system, ensuring all transactions are accurately recorded and mapped.
• Run and review BSP reports on a weekly basis; ensure compliance with IATA regulations and verify all ticketing transactions are processed correctly.
• Monitor, check, and action all queues in Sabre across multiple pseudo city codes (e.g., N155 and GW6A), ensuring timely processing of schedule changes, cancellations, or new bookings.
• Monitor shared inboxes and individual email accounts to respond promptly and professionally to client and supplier inquiries.
• Provide exceptional customer service by assisting clients with all aspects of air travel, including reservations, rebookings, upgrades, cancellations, and travel advisories.
• Answer incoming calls in a courteous and efficient manner, handling client needs or directing calls to appropriate team members.
• Input and maintain accurate client and booking data in internal systems; ensure proper documentation and audit trails are in place.
• Prepare and issue invoices related to air transactions in compliance with agency policies and accounting practices.
• Attend regular team meetings, vendor training sessions, and company updates to stay informed on new policies, technology changes, and industry updates.
• Maintain electronic and paper files related to bookings and ticketing in an orderly and accessible format for auditing and operational needs.
• Perform general administrative duties as assigned by management, supporting the broader goals of the Air Team and the travel department.

Desired Skills & Experience:

• Minimum 1–3 years of experience in a travel services or corporate travel environment preferred.
• Proficiency in Sabre (GDS) required.
• A certificate or diploma in Travel and Tourism, Tourism and Hospitality Management, or completion of industry-Recognized IATA courses is considered a strong asset.
• Professional certifications such as Certified Travel Associate (CTA), Certified Travel Counsellor (CTC), or equivalent, are also highly valued.
• Experience with TRAMS or similar back-office Accounting software preferred.
• Knowledge of BSP processes and IATA compliance is desirable.
• Strong organizational and multitasking skills. Excellent written and verbal communication skills. Strong attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively within a fast-paced environment. High level of professionalism and customer service orientation.

We reward success – with competitive salary, generous commissions, professional development opportunities, international travel and a health and benefits plan.